Shipping policy

Shipping Policy

Processing Time:
All orders are processed within 1–3 business days. Orders are not shipped on weekends or holidays.

Shipping Time:
Estimated delivery time is 5–10 business days depending on your location.

Please note that shipping times are estimates and may vary due to carrier delays, weather, or high demand.

Tracking Information:
Once your order has shipped, you will receive a confirmation email with tracking details. Please allow 1–3 days for tracking updates to appear.

Delays:
While we work hard to ensure timely delivery, delays may occur that are outside of our control. We are not responsible for shipping carrier delays once the package has been handed off.

Incorrect Address:
Customers are responsible for entering the correct shipping address. If an incorrect address is provided and the order has already been shipped, we are unable to make changes.

Lost or Stolen Packages:
We are not responsible for lost or stolen packages once marked as delivered. If you experience an issue, please contact the shipping carrier directly.

Questions:
For any shipping-related questions, please contact us at support@unknownstar.shop and we will be happy to assist you.